What action should not be taken by workers' compensation adjusters to maintain ethical conduct?

Workers' compensation adjusters are bound by ethical standards that prioritize fairness, confidentiality, and impartiality. Favoring the employer's interests at all costs undermines the adjuster's duty to ensure that all parties are treated equitably and that claims are handled in accordance with the law and established regulations. Ethical conduct requires adjusters to balance the interests of both employees and employers, ensuring that injured workers receive the benefits to which they are entitled while also protecting employers from fraudulent claims. This approach fosters trust in the workers' compensation system, promotes accountability, and upholds the integrity of the adjuster's role within that system.

The correct focus for an adjuster is to act in accordance with the principles of honesty, transparency, and fairness, which is reflected by the other options that involve disclosing regulatory policies, participating in impartial investigations, and sharing relevant information appropriately. Each of these actions supports ethical conduct by ensuring that processes are open, fair, and aimed at achieving just outcomes for all stakeholders involved.