What is a common issue that leads to disputes during claims resolution?

A common issue that leads to disputes during claims resolution is whether medical treatment is necessary or justified. This often arises because the insurance adjuster and the claimant may have different perspectives on the claimant's medical needs after an injury. Disputes can occur over whether a specific treatment is required, whether the treatment is related to the work injury, or if it aligns with established medical guidelines.

In many cases, the insurer may require substantial evidence to support the need for treatment, which can lead to disagreements between the medical providers and the insurance company's assessments. The adjuster's role involves evaluating medical records and treatment recommendations while balancing cost considerations with the claimant’s needs for effective recovery. This complex dynamic makes the necessity and justification of medical treatment a frequent point of contention in resolving claims.