What is the adjuster's responsibility during the appeal process?

The adjuster's responsibility during the appeal process is to present evidence supporting the original decision. In the context of workers' compensation claims, an appeal typically arises when either the claimant or the employer challenges a decision made regarding benefits or compensability. The adjuster plays a vital role in this process by providing relevant documentation, testimony, and data that was considered during the initial decision-making.

This evidence can include medical reports, witness statements, and any other pertinent information that supports the rationale behind the original determination. The adjuster must ensure that the information is accurate and comprehensive, as it will be scrutinized during the appeal process.

By focusing on presenting this evidence, the adjuster helps to ensure that the appeals board or relevant authority has all necessary details to make an informed decision about the case, whether to uphold the initial ruling or modify it based on the new context provided during the appeal.