What principle should all workers' compensation adjusters uphold while managing cases?

Impartiality and confidentiality are fundamental principles that all workers' compensation adjusters should uphold while managing cases. Impartiality ensures that the adjusters approach each claim without bias, treating all parties fairly, including the employer and the employee. This is essential for maintaining trust in the workers' compensation system and ensuring that the rights of both the injured worker and the employer are respected.

Confidentiality is equally important, as adjusters often have access to sensitive information about the parties involved in a claim. Protecting this information not only complies with legal obligations but also fosters a sense of security for the individuals whose data is being handled. By adhering to these principles, adjusters can effectively facilitate the claims process while upholding ethical standards.

In contrast, focusing solely on an employer's interests or favoring an employee's claims could lead to conflicts of interest and undermine the integrity of the claims process. Disclosing all claim details publicly would violate confidentiality agreements and legal regulations surrounding privacy, ultimately compromising the trust inherent in the healthcare and workers' compensation systems.